Alohi Refund Policy
Due to the consumable nature of our products, all sales are final and we do not accept returns or exchanges.
If your order arrives damaged, defective, incorrect, or you experience another issue with your shipment, please contact us at Care@DrinkAlohi.com within 7 days of delivery. Please include your order number, a description of the issue, and photos of the product and packaging when applicable.
If we determine that your order was damaged, defective, or fulfilled incorrectly, we may offer a replacement, store credit, or refund at our discretion.
We are unable to provide refunds or exchanges for products that a customer no longer wants, does not like, ordered by mistake, or has partially or fully consumed.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If your shipment is damaged, defective, or you received the wrong product, contact us within 7 days of delivery so we can review the issue and make it right.
Refunds
If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card company to process the refund after it has been issued.
Final Sale
All beverage purchases are final sale except in cases where Alohi determines that a product was damaged, defective, incorrect, or otherwise eligible for a refund or replacement.